Due to our automated logistics processes, the window for cancellations is very short.
Cancellations are only possible as long as the shipping order has not yet been transmitted to the warehouse.

Procedure:
Please contact our support team immediately via email.

If the shipment has already been dispatched:
Once you have received the goods, simply use our returns portal to send them back.

A customer account is optional.
You can complete the checkout process as a guest at any time without registering.

We equip studios, boutique gyms and trainers who make no distinction between aesthetics and performance.
If you would like to upgrade your space to the OMNANA standard, we offer exclusive conditions for volume orders.

Contact
Send your inquiry directly to:
info@omnana.com

We will check the brand fit and prepare an offer for you.

We guarantee a secure and efficient checkout process.
OMNANA accepts all relevant international payment methods, including:

• Shop Pay
• PayPal
• Klarna
• Credit Card (Visa, Mastercard, Amex)

All available options will be shown to you at checkout.

Your invoice will be sent automatically via email once your order has been shipped.

Not received?
Please check your spam folder first.
If you can't find the invoice there, please contact our support by email.

Germany

Delivery time: 1 to 2 business days
Shipping costs: €4.90
Free shipping from €120.00

Europe

Delivery time: 2 to 3 business days
Shipping costs: from €7
Free shipping from €150.00

Switzerland & Liechtenstein

Delivery time: 2 to 3 business days
Shipping costs: from CHF 7
Free shipping from CHF 175.00

United Kingdom

Delivery time: 2 to 3 business days

Shipping costs: from £7

Free shipping from £175.00

United States

Delivery time: 3 to 5 business days
Shipping costs: from $7
Free shipping from $200.00

Worldwide Shipping

Delivery time: 3 to 8 business days
Shipping costs: from $7
Free shipping from $250.00

The exact shipping costs will be displayed at checkout, depending on the destination country and the selected shipping option.

We ship DDP (Delivered Duty Paid). This means OMNANA handles all customs clearance and processing. You will not incur any additional costs upon delivery.

We work exclusively with premium shipping service providers to ensure standards in speed and sustainability.

Germany: DHL GoGreen Plus
We use DHL GoGreen Plus for genuine climate protection.
Through Carbon Insetting, CO₂ emissions are not just offset, but directly reduced by investments in the logistics chain itself.

International:
For international orders, you can choose between DHL and DHL Express to select the shipping option that suits you best.

OMNANA handles the complete customs clearance and all applicable fees. There are no additional costs upon delivery.

Once your order leaves our warehouse, you will automatically receive a shipping confirmation by email.
You can check the status of your delivery at any time using the tracking link included in the email.

Please note:
It can take up to 24 hours for the shipping service provider to update the tracking data.

We prioritize quick processing. Therefore, an order may be split into multiple shipments by the system.

Possible reasons:

• 
  Split Shipment: To avoid waiting times, we ship available items immediately. Remaining items will follow separately.
• 
  Pre-Order: Items with a later delivery date will be shipped separately upon receipt of goods.

Please note:
You will receive a separate shipping confirmation, including a tracking link, for each partial delivery.

You can flexibly manage the delivery location and time of your shipment via the tracking link.

Germany & EU (DHL GoGreen Plus)

• 
  Preferred location: You can grant a drop-off authorization via parcel tracking or the DHL app.
• 
  Parcel shop: If delivery is unsuccessful, the parcel will be taken to a branch or a packing station. You will be notified digitally.

International

• 
  Deposit: You can define in advance in the customer portal where shipments should be deposited.
• 
  Pickup: If the shipment cannot be delivered, it will be made available for pickup (at a branch).

Should your order arrive damaged, we will immediately arrange for a replacement or refund. Please proceed as follows:

1. Documentation
Please immediately take photos of the damaged outer packaging and the affected goods.

2. Contact
Send the pictures directly to info@omnana.com, stating your order number.

3. Processing
We will immediately review the case and get back to you with confirmation of the solution.

Important: Please keep the damaged goods and packaging until the matter is finally resolved.

We hope you are completely satisfied with your purchase from OMNANA. However, should an item not fit or not meet your expectations, you can return it to us within 30 days of receipt.

How to return an item

Step 1 – Register your return
Simply register your return via our returns portal. There you select the corresponding order and register the items you wish to return. All further steps will be displayed directly.

Register return & declare withdrawal

Step 2 – Receive return label
After successful registration, you will receive your personal return label by email. You can easily print this out and use it for the return. Please also check your spam folder if you do not find the email immediately.

Step 3 – Prepare package
Pack the items carefully and, if possible, in their original packaging. Make sure that the goods are clean, unworn and complete. Attach the return label clearly visible to the package so that your return can be clearly assigned.

Step 4 – Send package
Drop off the package at the specified shipping service provider. We recommend keeping the shipping receipt until your refund is fully processed.

Cost of return

For every return within Germany, we charge a flat fee of 4.90 EUR. For the rest of the world from 7 EUR / USD / CHF.

This amount will be automatically deducted from the refund amount.

Right of withdrawal

Regardless of our voluntary return service, you have the legal right to withdraw your order within 30 days without stating reasons.

Important notes

Please return all items clean, unworn and with complete accessories.

Use protective packaging to avoid transport damage.

Unpaid returns cannot be accepted.

The refund will be processed automatically after the return has been received and quality-checked at our logistics center.

Process & Duration:

• 
  Credit: The amount will be credited back to the original payment method used.
• 
  Amount: The amount refunded will be the paid merchandise value minus the return shipping fee (€4.90 within Germany, outside Germany from €7 / CHF / USD depending on the country).
• 
  Timeline: Depending on bank processing times and payment service providers, the entire process can take up to 14 days.

Note:
Should an automatic refund not be technically possible (e.g., for certain invoice purchases), our support team will proactively contact you to clarify your bank details.

We work with the principle of "Return & Re-order" to ensure the availability of your desired items. A direct technical exchange (offsetting) does not take place.

Here's how the exchange works:

1. 
   Return: Return the unsuitable item (even individual items) as usual via our portal.
2. 
   New order: Order the new size or color directly in the shop.

Your advantage:
You receive the new goods immediately and are not dependent on the processing time of the return. In addition, your desired size is directly reserved for you.

No. Please return each order separately.
Our logistics system automatically matches returns based on the order number. To ensure a fast and accurate refund, a separate return process must be initiated in the portal for each order.

If an item does not match your order, please contact our support team directly via email.
We will review the matter immediately and arrange for a correction.

The return process is identical for guest orders. A customer account is not required.
To log in to the returns portal, you only need your order number and the email address used.

In Germany: No. We use the mobile return label from DHL.
Simply show the QR code on your smartphone when dropping off the parcel (at a branch or packing station). The label will be printed for you there.

Internationally: Yes.

You can register via the account icon in the menu.
OMNANA uses a passwordless login system for maximum security and speed.

How it works:
Enter your email address. We will send you a 6-digit access code (One-Time-Password), which you can use for immediate verification.
No permanent password is required.

You have access to your personal data at all times.
Addresses, payment information and preferences can be adjusted and saved directly in your customer account.

No, unfortunately, that is not possible. Please contact our customer support via email - we will take care of it.