Due to our automated logistics processes, the window for cancellations is very short.
Cancellation is only possible as long as the shipping order has not yet been transmitted to the warehouse.

Procedure:
Please contact us immediately Contact our support via WhatsApp or email.

If the shipment has already been sent:
After receiving your goods, simply use our returns portal for a free return (in accordance with the right of withdrawal).

A customer account is optional.
You can always complete the checkout as a guest without registering.

We equip studios, boutique gyms, and trainers who make no distinction between aesthetics and performance.
If you want to upgrade your space to the OMNANA standard, we offer exclusive terms for volume orders.

Contact
Send your inquiry directly to:
partner@omnana.com

We check the brand fit and prepare an offer for you.

We guarantee a safe and efficient checkout process.
OMNANA accepts all relevant international payment methods, including:

• Amazon Pay
• Shop Pay
• PayPal
• Klarna
• Credit card (Visa, Mastercard, Amex)

All available options will be displayed to you at checkout.

Your bill will be automatically via email Shipped as soon as your order is dispatched.

Not received?
Please check your spam folder first.
If the invoice cannot be found there, please contact our support directly via chat.

Germany

Delivery time: 1 to 2 business days
Shipping costs: 3,90 €
Free shipping from 100,00 €

Europe

Delivery time: 2 to 3 business days
Shipping costs: from €6.90
Free shipping from 150,00 €

Switzerland & Liechtenstein

Delivery time: 2 to 3 business days
Shipping costs: from CHF 6.90
Free shipping from CHF 175.00

United Kingdom

Delivery time: 2 to 3 business days

Shipping costs: from £6.90

Free shipping from 175,00 £

United States

Delivery time: 3 to 5 business days
Shipping costs: from $6.90
Free shipping from 200,00 $

Worldwide shipping

Delivery time: 3 to 8 business days
Shipping costs: from $6.90
Free shipping from 250,00 $

The exact shipping costs are shown at checkout, depending on the destination country and the chosen shipping option.

We ship DDP (Delivered Duty Paid). This means OMNANA handles all customs clearance and processing. You will not incur any additional costs upon delivery.

We work exclusively with premium shipping providers to ensure standards in speed and sustainability.

Germany: DHL GoGreen Plus
We use DHL GoGreen Plus for genuine climate protection.
Through Carbon Insetting CO₂ emissions are not only offset but directly reduced through investments in our own logistics chain.

International:
For international orders, you can choose between FedEx, DHL and DHL Express to select the shipping option that suits you best.

OMNANA handles all customs clearance and fees. No additional costs will be charged upon delivery.

As soon as your order leaves our warehouse, you will automatically receive a shipping confirmation via email.
You can check the status of your delivery at any time via the tracking link included.

A notice:
It can take up to 24 hours for the shipping provider to update the tracking data.

We prioritize fast processing. Therefore, it may happen that an order is split into multiple shipments by the system.

Possible reasons:

• Split Shipment:To avoid waiting times, we ship available items immediately. Remaining stock will follow separately.
• Pre-order:Items with a later delivery date will be shipped separately after receipt of goods.

A notice:
You will receive a separate shipping confirmation including a tracking link for each partial delivery.

You can flexibly control the delivery location and time of your shipment via the tracking link.

Germany & EU (DHL GoGreen Plus)

• Preferred location: You can grant a delivery authorization via the tracking or the DHL app.
• Parcel shop: If delivery is unsuccessful, the package will be taken to a branch or parcel locker. You will be notified digitally.

Worldwide

• Drop-off: You can predefine in the customer portal where shipments should be left.
• Pickup: If the shipment cannot be delivered, it will be prepared for pickup (branch).

Should your order arrive damaged, we will immediately arrange for a replacement or refund. Please proceed as follows:

1. Documentation
Please take photos of the damaged outer packaging and the affected goods immediately.

2. Contact
Send the images directly to our support team via WhatsApp, stating your order number.

3. Settlement
We will review the case immediately and get back to you with confirmation of the solution.

Important:Please keep the damaged goods and packaging until the matter is fully resolved.

You can return items within 30 days of receipt to us.

We charge a flat fee of €3.90 within Germany.

For international returns the flat fee varies by country and is €4.90 to €9.90 / $ / CHF.

The respective amount will be automatically deducted from the refund amount.

Return Policy
We only accept returns in their original condition:

• Unworn, unwashed, and flawless.
• Including original packaging and all tags.
• No signs of use (e.g., makeup, deodorant).

Excluded from exchange:

• Hygiene products (if the seal is opened).
• Gift vouchers.
• Items from final sale promotions (if marked).

The process

1. Registration
   Register your return digitally in our returns portal.
2. Label
   You will receive your DHL return label immediately after registration.
3. Shipping
   Pack the goods securely (ideally in the original box) and take the package to the shipping provider.
4. Refund
   After receipt and quality check of the goods, we will refund the remaining amount to the original payment method.

Legal notice:
Your statutory right of withdrawal remains unaffected by these regulations. Details can be found in the cancellation policy.

The refund will be processed automatically after Incoming goods and quality inspection the return to our logistics center.

Procedure & Duration:

• Credit amount:The amount will be refunded to the originally used payment method.
• Amount:The refund will be the value of the goods paid, less the return shipping fee (€3.90).
• Timeframe:Depending on bank processing time and payment service provider, the entire process can take up to 14 days claim.

A notice:
Should an automatic chargeback not be technically possible (e.g., for certain invoice purchases), our support team will contact you proactively to clarify your bank details.

We work with the principle "Return & Re-order" To ensure the availability of your desired items, a direct technical exchange (credit transfer) is not possible.

Here's how the switch works:

1. Returns: Please return the unsuitable item (even individually) via our portal as usual.
2. New order: Order the new size or color directly from the shop.

Your advantage:
You'll receive the new item immediately and won't be affected by return processing times. Plus, your desired size will be reserved for you right away.

No. Please return each order separately.
Our logistics department automatically processes returns based on the order number. To ensure a smooth and prompt refund, a separate return request must be created in the portal for each order.

If an item does not match your order, please contact our support directly via WhatsApp.
We will review the process immediately and arrange the correction.

The return process is the same for guest orders. A customer account is not required.
You only need your order number and the email address used to log in to the returns portal.

In Germany: No. We use DHL's mobile return label.
Simply show the QR code on your smartphone when dropping off (branch or parcel locker). The label will be printed for you there.

International: Yes.

Registration is done via the account icon in the menu.
OMNANA uses a passwordless login system for maximum safety and speed.

Here's how it works:
Enter your email address. We will send you a 6-digit access code (one-time password) which you can use to verify your identity immediately.
A permanent password is not required.

You have access to your personal data at any time.
Addresses, payment information and preferences can be entered directly in your Customer account adjust and save.

No, unfortunately that is not possible. Please contact our customer support via chat - we will take care of it.