Due to our automated logistics processes, the window for cancellations is very short.
Cancellation is only possible as long as the shipping order has not yet been transmitted to the warehouse.

Procedure:
Please contact us immediately Contact our support via WhatsApp or email.

If the shipment has already been sent:
After receiving your goods, simply use our returns portal for a free return (in accordance with the right of withdrawal).

We work exclusively with premium shipping providers to ensure standards in speed and sustainability.

Germany & EU: DHL GoGreen Plus
We use DHL GoGreen Plus for genuine climate protection.
Through Carbon Insetting CO₂ emissions are not only offset, but directly reduced through investments in the company's own logistics chain.

Switzerland: Swiss Post
Shipping to Switzerland is DDP (Delivered Duty Paid).
This means that OMNANA handles all customs clearance and all associated fees. There are no additional costs upon delivery by Swiss Post.

As soon as your order leaves our warehouse, you will automatically receive a shipping confirmation via email.
You can check the status of your delivery at any time via the tracking link included.

A notice:
It can take up to 24 hours for the shipping provider to update the tracking data.

We prioritize fast processing. Therefore, it may happen that an order is split into multiple shipments by the system.

Possible reasons:

• Split Shipment:To avoid waiting times, we ship available items immediately. Remaining stock will follow separately.
• Pre-order:Items with a later delivery date will be shipped separately after receipt of goods.

A notice:
You will receive a separate shipping confirmation including a tracking link for each partial delivery.

You can select items within 14 days Please return it to us upon receipt.
We charge a flat fee of €3.90 for processing and return shipping, which will be automatically deducted from the refund amount.

Return Policy
We only accept returns in their original condition:

• Unworn, unwashed and in perfect condition.
• Includes original packaging and all labels.
• No signs of wear (e.g., make-up, deodorant).

Non-returnable:

• Hygiene products (with the seal broken).
• Gift vouchers.
• Items from final sale promotions (if marked).

The process

1. Registration
   Register your return digitally in our Returns portal.
2. Label
   You will receive your DHL return label immediately after registration.
3. Shipment
   Pack the goods securely (ideally in the original box) and take the package to the shipping service provider.
4. refund
   After receiving and inspecting the goods for quality, we will refund the remaining amount to the original payment method.

Legal notice:
Your statutory right of withdrawal remains unaffected by these regulations. You can find details in the cancellation policy.

A customer account is optional.
You can always complete the checkout as a guest without registering.

Are you a commercial customer and looking for exclusive special conditions? Then you have come to the right place! Let's give your studio a fresh, modern look together.

Just use our contact form to arrange a call back and tell us the items and quantities you require. Alternatively, you can send us an email to partner@omnana.de. We will be happy to create a tailor-made offer that is perfectly tailored to your needs.

Do you already have concrete ideas for collaboration? We are excited to hear your ideas – together we can achieve great things!

We guarantee a safe and efficient checkout process.
OMNANA accepts all relevant international payment methods, including:

• Amazon Pay
• Shop Pay
• PayPal
• Klarna
• Credit card (Visa, Mastercard, Amex)

All available options will be displayed to you at checkout.

Your bill will be automatically via email Shipped as soon as your order is dispatched.

Not received?
Please check your spam folder first.
If the invoice cannot be found there, please contact our support directly via chat.

Germany
Free shipping on orders over €100.
For orders under €100, we charge €3.90.
We ship climate-neutrally with DHL GoGreen Plus.

International (EU)
Flat rate: €9.90.
Delivery to: Austria, France, Monaco, Spain, Italy, Netherlands, Belgium, Luxembourg, Portugal, Czech Republic, Croatia, Bosnia, Bulgaria, Slovakia, Slovenia, Serbia, Denmark, Greece.

Switzerland & Liechtenstein
Flat rate: CHF 9.90.
All Inclusive:We handle all customs clearance and processing. No hidden costs upon delivery.
Shipping via Swiss Post.

United Kingdom
Flat rate: £9.90.
All Inclusive:We handle all customs fees and processing. No additional costs.
Shipping via Evri.

Delivery time & tracking
1–7 working days (depending on the destination country).
You will automatically receive the tracking link via email as soon as the shipment leaves our warehouse.

We work exclusively with premium shipping providers to ensure standards in speed and sustainability.

Germany & EU: DHL GoGreen Plus
We use DHL GoGreen Plus for genuine climate protection.
Through Carbon Insetting CO₂ emissions are not only offset, but directly reduced through investments in the company's own logistics chain.

Switzerland: Swiss Post
Shipping to Switzerland is DDP (Delivered Duty Paid).
This means that OMNANA handles all customs clearance and all associated fees. There are no additional costs upon delivery by Swiss Post.

As soon as your order leaves our warehouse, you will automatically receive a shipping confirmation via email.
You can check the status of your delivery at any time via the tracking link included.

A notice:
It can take up to 24 hours for the shipping provider to update the tracking data.

We prioritize fast processing. Therefore, it may happen that an order is split into multiple shipments by the system.

Possible reasons:

• Split Shipment:To avoid waiting times, we ship available items immediately. Remaining stock will follow separately.
• Pre-order:Items with a later delivery date will be shipped separately after receipt of goods.

A notice:
You will receive a separate shipping confirmation including a tracking link for each partial delivery.

You can flexibly control the delivery location and time of your delivery via the tracking link.

Germany & EU (DHL GoGreen Plus)

• Desired location:You can grant permission to leave the package via shipment tracking or the DHL app.
• Parcel shop:If delivery is unsuccessful, the package will be taken to a branch or parcel locker. You will be notified digitally.

Switzerland (Swiss Post)

• Deposit:You can define in advance in the postal service's customer portal where shipments should be deposited.
• Collection:If the shipment cannot be delivered, it will be made available for collection (branch or My Post 24).

Should your order arrive damaged, we will immediately arrange for a replacement or refund. Please proceed as follows:

1. Documentation
Please take photos of the damaged outer packaging and the affected goods immediately.

2. Contact
Send the images directly to our support team via WhatsApp, stating your order number.

3. Settlement
We will review the case immediately and get back to you with confirmation of the solution.

Important:Please keep the damaged goods and packaging until the matter is fully resolved.

Due to our automated logistics processes, the window for cancellations is very short.
Cancellation is only possible as long as the shipping order has not yet been transmitted to the warehouse.

Procedure:
Please contact us immediately Contact our support via WhatsApp or email.

If the shipment has already been sent:
After receiving your goods, simply use our returns portal for a free return (in accordance with the right of withdrawal).

You can select items within 14 days Please return it to us upon receipt.
We charge a flat fee of €3.90 for processing and return shipping, which will be automatically deducted from the refund amount.

Return Policy
We only accept returns in their original condition:

• Unworn, unwashed and in perfect condition.
• Includes original packaging and all labels.
• No signs of wear (e.g., make-up, deodorant).

Non-returnable:

• Hygiene products (with the seal broken).
• Gift vouchers.
• Items from final sale promotions (if marked).

The process

1. Registration
   Register your return digitally in our Returns portal.
2. Label
   You will receive your DHL return label immediately after registration.
3. Shipment
   Pack the goods securely (ideally in the original box) and take the package to the shipping service provider.
4. refund
   After receiving and inspecting the goods for quality, we will refund the remaining amount to the original payment method.

Legal notice:
Your statutory right of withdrawal remains unaffected by these regulations. You can find details in the cancellation policy.

The refund will be processed automatically after Incoming goods and quality inspection the return to our logistics center.

Procedure & Duration:

• Credit amount:The amount will be refunded to the originally used payment method.
• Amount:The refund will be the value of the goods paid, less the return shipping fee (€3.90).
• Timeframe:Depending on bank processing time and payment service provider, the entire process can take up to 14 days claim.

A notice:
Should an automatic chargeback not be technically possible (e.g., for certain invoice purchases), our support team will contact you proactively to clarify your bank details.

We work with the principle "Return & Re-order" To ensure the availability of your desired items, a direct technical exchange (credit transfer) is not possible.

Here's how the switch works:

1. Returns: Please return the unsuitable item (even individually) via our portal as usual.
2. New order: Order the new size or color directly from the shop.

Your advantage:
You'll receive the new item immediately and won't be affected by return processing times. Plus, your desired size will be reserved for you right away.

No. Please return each order separately.
Our logistics department automatically processes returns based on the order number. To ensure a smooth and prompt refund, a separate return request must be created in the portal for each order.

If you have received an item that you did not order, please contact our customer support via chat. We will investigate the case as quickly as possible and help you.

Yes, the return process also works for orders placed as a guest. You can make your return in the same way as you would with an order placed with a customer account. If you need help, our customer support is available via chat.

No. We use DHL's mobile return label.
Simply show the QR code on your smartphone when you drop off your package (at the branch or parcel locker). The label will be printed for you there.

Registration is done via the account icon in the menu.
OMNANA uses a passwordless login system for maximum safety and speed.

Here's how it works:
Enter your email address. We will send you a 6-digit access code (one-time password) which you can use to verify your identity immediately.
A permanent password is not required.

You have access to your personal data at any time.
Addresses, payment information and preferences can be entered directly in your Customer account adjust and save.

No, unfortunately that is not possible. Please contact our customer support via chat - we will take care of it.

A customer account is optional.
You can always complete the checkout as a guest without registering.